Privacy Policy

Privacy Policy


Who are we?

Our website address is:

You can contact us at the following email address:

Use of personal data collected

By placing an order or creating an account, you agree to receive offers and promotions by email and/or telephone.


When you leave a comment on our website, the data entered in the comment form, your IP address and your browser’s user agent are collected to help us detect undesirable comments.

An anonymised string created from your email address (also known as a hash) may be sent to the Gravatar service to check whether you are using it. The Gravatar service’s confidentiality clauses are available here: Once your comment has been validated, your profile photo will be publicly visible next to your comment.


If you are a registered user and you upload images to the website, we advise you to avoid uploading images containing EXIF data of GPS coordinates. Visitors to your website can download and extract location data from these images.

Contact forms

To contact us, please write to us at or by post to Bye pain – 78, Avenue des Champs-Élysées, Bureau 562, 75008 Paris – France


If you leave a comment on our site, you will be asked to save your name, email address and website in cookies. This is purely for your convenience, so that you do not have to enter this information if you leave another comment at a later date. These cookies expire after one year.

If you go to the login page, a temporary cookie will be created to determine whether your browser accepts cookies. It does not contain any personal data and will be deleted automatically when you close your browser.

When you log in, we will set a number of cookies to record your login information and screen preferences. The lifetime of a connection cookie is two days, that of a screen option cookie is one year. If you tick “Remember me”, your connection cookie will be kept for a fortnight. If you log out of your account, the login cookie will be deleted.

By modifying or publishing a publication, an additional cookie will be stored in your browser. This cookie does not contain any personal data. It simply indicates the ID of the publication you have just modified. It expires after one day.

Embedded content from other sites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other sites behaves in the same way as if the visitor were visiting that other site.

These websites may collect data about you, use cookies, embed third-party tracking tools and track your interactions with this embedded content if you have a logged-in account on their website.

Statistics and audience measurement

We use technologies such as cookies to personalise content and advertising, provide social media functionality and analyse site traffic. We share information about your use of the site with our trusted social media, advertising and analytics partners.

To measure certain statistics related to different customer journeys, we use Google Analytics, you can consult their confidentiality policy at the following address: .

We also use the Facebook pixel. You can consult their confidentiality policy at the following address:

Storage periods for your data

If you leave a comment, the comment and its metadata are kept indefinitely. This makes it possible to automatically recognise and approve subsequent comments instead of leaving them in the moderation queue.

For users who register on our site (where possible), we also store the personal data indicated in their profile. All users can view, modify or delete their personal information at any time (with the exception of their username). Site managers can also view and modify this information.

The rights you have over your data

If you have an account or if you have left comments on the site, you may request to receive a file containing all the personal data we hold about you, including that which you have provided to us. You may also request the deletion of your personal data. This does not include data stored for administrative, legal or security purposes.

Transmission of your personal data

Visitor comments can be checked using an automated service to detect undesirable comments.

Contact information

You can contact us by e-mail at the following address: or by post at Bye pain – 78, Avenue des Champs-Élysées, Bureau 562, 75008 Paris – France

What we collect and store

During your visit to the site, we track :

  • Products you have seen: we use these to, for example, display products you have recently seen.
  • Location, IP address and browser type: we use these to estimate taxes and delivery charges
  • Delivery address: we will ask you to enter this to estimate delivery costs before you place your order, and to send you the order!

We use cookies to keep track of the contents of your shopping basket while you are browsing our site.

When you purchase from our website, we will ask you to provide information including your name, billing address, delivery address, email address, telephone number, payment/credit card details and possibly account details such as username and password. This information will be used to:

  • Sending information about your account and order
  • Responding to enquiries, including refunds and complaints
  • Processing payments and preventing fraud
  • Set up your account for our shop
  • Comply with any legal obligations, such as calculating taxes
    Improve our shop offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we store your name, address, email address, and telephone number, which will be used to pre-populate the order confirmation for future orders.

We generally store your information for as long as we need it for the purpose for which we collect and use it, and we are not legally obliged to keep it. For example, we store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We also store comments or notices, if you choose to send them.

Who in our team has access to the data

Members of our team have access to the information you provide. For example, shop administrators and managers have access to :

  • Order information such as what was purchased, when and where it should be sent
  • Customer information such as your name, email address and billing and delivery information.

Our team has access to this information to process orders, process refunds and help you.


What we share with others

We share data with third parties who help us manage our orders and shop services; Stripe is a credit card payment service and PayPal is a payment gateway.


We accept payments via PayPal and Stripe . When processing payments, certain data will be transmitted to PayPal or Stripe, including information required to complete the payment, such as the total amount or billing information.

Please read PayPal’s privacy policy for more details.

Please read Stripe’s privacy policy for more details.

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