Frequently asked questions

Bye Pain™ offers you items aimed at relieving your aches and pains.
Our company specializes in the study and design of products aimed at reducing various pains such as menstrual pain or back pain.

We offer free shipping to France for orders over €60. Shipping to other countries depends on your location.

Simply add your address to see the shipping price for your country.

Delivery time depends on your country of residence.

On average, from the moment you place your order to the moment you receive your parcel, it takes around 2 to 3 days for European countries (we ship from France).

Yes, you will receive a tracking number as soon as your parcel is sent.

Most of the time this is due to entering the wrong e-mail address when purchasing or registering on our site.

Please also check that our e-mails do not land in your SPAM box, as this does happen occasionally.

If you think you've entered the wrong e-mail address, contact us and we'll correct it for you.

Don't worry, contact us immediately and we'll be happy to change it for you.

Simply e-mail your corrected address to with your order number and we'll make the changes.

Returns are accepted up to 30 days after receipt of your order. All returned products must be in perfect working order and complete.

You are responsible for return shipping costs, as we offered you free shipping when you placed your order.

Simply contact us at and we'll give you the return address.

Upon receipt, you will be reimbursed in full via the payment method used at the time of purchase.

This is very rare, but it may happen that the postal service in your country has made a mistake.

In this case, please contact us by e-mail at with your order number and full address so that we can check with the carrier concerned.

Please also provide us with this certificate duly completed.

If you have received a damaged item, send us an e-mail to, and you will be given the choice of a refund or exchange.

Sometimes e-mails can end up in the SPAM folder, so check first to make sure they're not there.

Customers may also mistype their e-mail address at the time of purchase.

In any case, contact us at so that we can put things right together.

It's easy to get in touch with us, just go to our contact section.

Thank you for your trust
Bye Pain™ team

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